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Hyperion Planning application down with Connection reset error

edited Feb 15, 2018 4:00AM in Hyperion Planning (MOSC) 3 commentsAnswered

We are using Hyperion planning 11.1.2.3.501. The workspace gets stuck with "Authenticating user" step once users input their password and we found below error from foundation logs,

A problem occurred when attempting to contact the server (Server returned: Connection reset). Please ensure that the server parameters passed to the driver are correct and that the server is running. Also ensure that the maximum number of connections have not been exceeded for this server.

Can anybody please advise?

Thanks

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