Siebel Business Process & Functionality (MOSC)

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Seibel custom CTI driver - handling inbound mails

edited Feb 27, 2018 12:53AM in Siebel Business Process & Functionality (MOSC) 8 commentsAnswered

Hi,

I am developing a custom CTI driver which connects to Cisco UCCX/UCCE platform (with the help of middleware). The driver handles Voice, Chat, and Email channels. Inbound as well as outbound traffic.

While handling inbound email I am almost clueless on -

1. How to open siebel email editor

2. How to populate the current email (with attachment etc if any)

3. Let Agent edit and send it.

4. Close the conversation.

On email offer, driver gets few reference parameters only. So do I need to fetch the entire email body and then display it ?

Regards,

Sukhadeo.

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