Service Request - Defaulting Bill To

Hello,

Bill To is not defaulted as expected in Service Request Form in the following scenario:

Ship To: Customer1234 and Site No 15678901

Bill To: Customer9876 and Site No 19876751

Party and Account Level relationship are defined between Bill To and Ship To Customer.

Profile Options:

Service: Validate Bill To and Ship To LOVs = By Party Sites

Service: Default Bill To and Ship To Address Options = Default from Installed BaseDefault from Installed Base

Issue Case

Open Contact Center Form > Create Service Request for Ship To Customer "Customer1234" (Serial # IS NOT SELECTED in Contact Center)

Open Service Request Form > Open "Contacts/Addresses" TAB > Ship To Customer is defaulted for Bill To Customer and Site