Retail Point-of-Service Solutions (MOSC)

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Gettimg error form with "OK" button when finalize sale transaction

edited Feb 17, 2018 4:00AM in Retail Point-of-Service Solutions (MOSC) 5 commentsAnswered

Hello,

Is anybody having this type of error form with "OK" button? See below screenshot.

When trying to finalize transaction with cash we are getting an Error form with "OK" button while receipt is printed out.

By pressing "OK" button, Xstore application is returning to the form to select a sale tender till the moment we will cancel this transaction.

At the end of day we ended up with shortage with the amount entered after error with "OK" button appeared.

Xstore log is showing this transaction number in statuses: first created, 2nd suspended, 3rd completed, 4th completed, 5th cancelled

After transaction completed status we have error message in xstore.log file, please see below error message:

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