Retail Point-of-Service Solutions (MOSC)

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Error when return item

edited Feb 27, 2018 4:04AM in Retail Point-of-Service Solutions (MOSC) 9 commentsAnswered

Hi All,

When trying to do an exchange we got the message "no items available for return"

In xstore.log  the error message is (please see below):

"1-ERROR          2018-02-13 20:49:17,043     There is no country return map entry for CA/CA :: dtv.pos.register.returns.verification.PromptCrossBorderReturnOp.isOperationApplicable(PromptCrossBorderReturnOp.java:102) [REGISTER:OCP [User]]"

I check the returned item and all its data seams fine.

It is not happening all the time.

Can you advise in this case?

Thank you,

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