Generic Service Error Personal Information

Hi, we are in process of doing CS 9.2 upgrade and receiving below error while entering details at Campus Community -- > Personal Information -- > Add / Update Person

With one of the users login , we don't see above error/issue but rest of them are getting an issue and so that they are not able to add a person.

I did look into the In CS 9.2, Get Generic Service Error (18137,9) When Adding A New Language (Doc ID 2315107.1) and according to that, I also ran a query SELECT * FROM PSPNLDEFN WHERE PNLNAME = 'JPM_ITM_EMPDTL_SEC' but there was no value in the LICENSE_CODE field .