JDE US Payroll Pre-payroll run gives blank status

Hi JDE HCM Community members,

When I run Pre-payroll for US Employees, I get a blank status. Process does not complete. I get the following error message in Work with Work Center. Please suggest solutions to resolve this issue. Thanks in anticipation.

Informational: Call From : Walters, Annette

Contact : 

Phone Number : 

Tickler Date : 03/07/2018

Subject : Informational: Quantum Payroll Library L

CAUSE . . . . The Quantum Payroll Library failed to load during the Pre-Payroll

  Initialization process.

RESOLUTION. . Please contact your OneWorld Technical Support person to get the

  problem resolved before attempting to rerun Pre-Payroll.

Best Regards.