Teleservice - EBS (MOSC)

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How to populate Reason field on Interactions tab on Agent Dashboard (HTML)

edited Mar 25, 2018 5:02AM in Teleservice - EBS (MOSC) 4 commentsAnswered ✓

Currently the Reason field on the Interactions tab of the HTML Agent Dashboard is always null. How do we populate this field? Is there a lookup that needs to be set up?

Thanks in advance.

Ellen

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