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Workflow mailer setup is not working after clone - O365

edited Apr 10, 2018 11:48AM in Technology Stack - EBS (MOSC) 31 commentsAnswered ✓

Dear Legends,

We recently cloned our PROD and setup the workflow configuration a fresh. After that we're not able to see the user or the "override" address email inbox is receiving emails.

Env:

PROD - R12.1.3 - 11.1.0.7 - SMTP - smtp.customhost.com  --> PROD is not using O365

DEV - R12.1.3 - 11.1.0.7 - SMTP - smtp.office365.com  --> DEV is using O365

Kindly let me know how do I fix the mailer configuration issue.

Followed below documents

Read Note:2077434.1 Configuring an Oracle Workflow Notification Mailer with Cloud E-Mail Servers

Workflow Mailer Configuration SSL Implementation [Video] (Doc ID 1324799.1)

Also corresponding "cacerts" have been uploaded to "keystore"

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