Retail Invoice Matching (MOSC)

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OReIM Reason codes not showing in LOV when manually creating a debit memo

edited Apr 3, 2018 1:27PM in Retail Invoice Matching (MOSC) Question

Hi,

I'm trying to create a manual debit memo, associated with a order, in order to revert a credit memo previously generated and sent to the supplier.

Step:

1. Create document - selected Debit memo Qty and entered the PO, doc date, total amount, tax information.

2. when entering the item details the system ask for a reason code but the list does not presents any reason code.

I already looked for the group assigned to the user (sec_user) and security assigned to the reason codes (IM_SEC_GRP_REASON_CODE) and everything is correctly setup.

Does anyone have an idea of why the reason codes are not showing?

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