CNC, DB and Operating System - JDE1 (MOSC)

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Active directory account locks up when using JDE

edited Apr 11, 2018 5:00AM in CNC, DB and Operating System - JDE1 (MOSC) 4 commentsAnswered

We have certain users that will be working in the JDE web client (IE11 32bit), when suddenly, their active directory accounts locks on them. Their JDE account does not lock...only their AD account. We are not using LDAP.

It seems to happen when their session has been idle for several minutes and then they try to click on something in JDE

The JDE usernames are 8 characters long (some are 9). We do not create usernames longer than 9 characters.

JDE is published using Citrix Receiver version 3.3.0.17207. No other published app does this.

Has anyone experienced this or has even heard of anything like this? This issue popped up around a month ago.

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