Create chargeback using Transaction workbench?
Hi
Does anyone know if it is possible to enter chargebacks using the transaction workbench please? We are using 12.1.3.
When we try and enter a chargeback using the transaction workbench we get the message "You cannot enter chargebacks in this form. Please enter chargeback in the Receipts Workbench":
- The manual says "Use the Transactions Workbench to create new and update existing invoices, debit memos, credit memos, on-account credits, chargebacks, and commitments within Receivables"
- But I think that a chargeback is tied to either an invoice or a receipt, so in many ways it makes sense that you cannot enter them as a standalone transaction.