Teleservice - EBS (MOSC)

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How to see more details about service request interaction?

edited May 18, 2018 5:14AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hello,

How can I see more details about SR interaction from front end & from backend?

For e.g., once the SR is updated, we have setup notifications to be sent out via SR Notification Rules. In the SR interactions tab, how do we know more details about the activity?

Thanks & regards

Sourabh

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