Retail Point-of-Service Solutions (MOSC)

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Simphony 2.9.2+ Credit Card Receipt Double Spacing Issue

in Retail Point-of-Service Solutions (MOSC) Question

Hello!  We upgraded from Simphony 2.9.2 HF 2 to HF 4 in December and made no changes to our printers/receipt config, however all of our credit card receipts started having issues and are double spaced.  We are hearing of another restaurant/venue having the same issue.  Is anyone else out there having this issue with their credit card receipts double spaced and long like a CVS receipt?  We are now on 2.900.302 (2.9.3 HF 2), and still the same issue.  Thought I would see if any other venues have this issue and figured out a resolution.

Troubleshooting done so far:  checked the dip switches, checked config, updated and re-saved config. 

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