Channel Revenue Management - EBS (MOSC)

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An error happened when creating Receipt Write Off through AR Receipt API.

edited May 21, 2018 5:04AM in Channel Revenue Management - EBS (MOSC) 1 commentAnswered

Hi,

Deduction Got stuck in 'Pending_close',due to the below error.

The below setup is already defined correctly,but still the claim Settlement Fetcher not closing the Deduction as it fails saying 'An error happened when creating Receipt Write Off through AR Receipt API.' Also it has the claim amount remaining,this should actually create a child claim when we closes it.

  1. Responsibility: Receivables Manager
  2. Navigation: Setup > System > System Options > Miscellaneous
  3. Update Write Off Limit Per Receipt:
    • e.g.: change from null - 200 TO -200 - 200.

Thank you,

John.

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