Oracle Auto Service Request (ASR) (MOSC)

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It is necessary to arrange the parts on the SR which is automatically issued by ASR, and also the pa

edited May 30, 2018 5:04AM in Oracle Auto Service Request (ASR) (MOSC) 1 commentAnswered

It is necessary to arrange the parts on the SR which is automatically issued by ASR, and also the part arrangements can be completed .

But what kind of setting is required on the MOS if I want to add the email address of that contact which can be contacted until parts arrangement state .

The contact additon has been done on ASR .

The contact can be added and be contacted when ASR is created automatically .

But the added contact can not be done(contacted) on parts arragement period .

We got answer that it can be fixed by adding "Alt. Contact email" .

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