Oracle Auto Service Request (ASR) (MOSC)

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Asset no heartbeat in MOS

edited Jul 17, 2018 5:03AM in Oracle Auto Service Request (ASR) (MOSC) 1 commentAnswered

HI,

The asset lost the heartbeat all of a sudden.

Everything seems fine as i can contact transport.oracle.com.

i am able to ping the asset from the ASR manager.

in the asr.log, the asr manager is able to receive the trap from the asset but it is still not showing as Active in MOS.

Jun 03, 2018 16:35:32 PM [Timer-4] INFO  activation.ManageAssetService,851 - Successfully generated heartbeat for ASR Manager.

Jun 04, 2018 12:51:53 PM [DispatcherPool.0] INFO  asr-snmp-log,99 - Received trap.

Jun 04, 2018 12:51:53 PM [DispatcherPool.0] INFO  asr-snmp-log,124 - Trap address : 10.32.12.61

Jun 04, 2018 12:51:53 PM [DispatcherPool.0] INFO  asr-snmp-log,154 - Trap version : 2

Jun 04, 2018 12:51:53 PM [V2C Event Processor9] INFO  processor.CheckEventType,310 - exadataAdditionalInfo trap: null

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