Receivables - EBS (MOSC)

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Receipt applied for related customer invoice does not show on related customers account

edited Aug 8, 2018 5:00AM in Receivables - EBS (MOSC) 3 commentsAnswered

We have a situation where we have 2 customers that are set up with a relationship.

Customer A can pay for Customer B

We enter in a cash receipt for Customer A (this imports into Oracle automatically via the Lockbox and the customer is determined by its MICR #)

We apply the entire cash receipt from Customer A to invoices for Customer B

When we review the Payment History for Customer B (Advanced Collections > History Tab > Payments Type), we cannot see that there is a payment by this customer since the Receipt Header is associated to customer A.

To get around this, we currently unapply the invoices for Customer B, Change the receipt header from Customer A to Customer B, then reapply the invoices for customer B.

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