Siebel Open UI, Tools, Scripting and EAI (MOSC)

MOSC Banner

Mouseclick on Notes field in list applet selects the entire field text in OpenUI

edited Nov 30, 2018 12:17AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 2 commentsAnswered

Hello,

 

   We have gone LIVE with OpenUI IP15 PS18. We have observed that mouseclick on Notes field (of Notes view tab list applet under Service Requests screen) selects the entire field text. This is happening in all list applets having free text editable field for a selected record.

  

  This poses a risk to our caseworkers of inadvertently deleting existing notes (created by other caseworkers) while they are on CTI call with customer if they press some keys by mistake. This problem does not exist in IP15 HI which we are currently using in LIVE. Due to this risk of inadvertent data deletion, we are not  in a position to rollout OpenUI to all our LIVE users who are currently using IP15 HI.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

SBL Configuration-EAI Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center