Channel Revenue Management - EBS (MOSC)

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Claim stuck in Pending Close status in ChRM

edited Oct 3, 2018 4:55PM in Channel Revenue Management - EBS (MOSC) 2 commentsAnswered ✓

Hi,

We have a manual claim CM in Channel Revenue Management that was settled on 08/14/18 by utilizing instructions to close the deduction (DED28526) with an accrual offer (AD Preference Discount).  However, in CHRM it’s sitting in a “pending close” status although the “accounted amount remaining is $0.00”

Auto Invoice Interface Monitoring states to “correct the revenue account assignment” on DED28526.  Please note we cannot amend any GL account assignment within CHRM.  I’ve confirmed the “bill to” customer account is populated with the correct GL account number for revenue.

I’ve gone into the cash receipt where the claim investigation (DED28526) was generated to unapply it and generate a new cash claim.  However, Oracle wouldn’t allow it because the claim is in a“pending close” status.

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