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When trying to update fields 'Reported' and 'Incident Time' through API for an SR getting error

edited Sep 24, 2018 11:59PM in Teleservice - EBS (MOSC) 5 commentsAnswered

When trying to update fields 'Reported' and 'Incident Time' through API for an SR getting error:

 

Error :1: The Incident Reported Date 30-AUG-18 and Incident Occurred Date 31-AUG-18 do not match. The Incident Reported Date must be equal to or greater than the Incident Occurred date.

Status :E

DECLARE

l_return_status              VARCHAR2(1);

l_msg_count                  NUMBER;

l_msg_data                   VARCHAR2(1000);

l_msg_dummy                  VARCHAR2 (4000) ;

l_output                     VARCHAR2 (15000);

l_service_request_rec        cs_servicerequest_pub.service_request_rec_type;

l_notes                      cs_servicerequest_pub.notes_table;

l_contacts                   cs_servicerequest_pub.contacts_table;

l_sr_update_out_rec          cs_servicerequest_pub.sr_update_out_rec_type;

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