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Capture CVV (or security code) for Credit Card on Service Request

edited Oct 5, 2018 5:05AM in Teleservice - EBS (MOSC) 2 commentsAnswered

We are looking for a means to capture a CVV (or security code) on a service request that will pass along to Order Management when charges are submitted.  Our card processor (Chase Paymentech) will soon (10/15) start to require CVV on all card authorizations and this field is not available on the service request today.  Is there a way to enhance the credit card capture feature of service requests?  Or a work-around available?

For reference - when CVV (or security code) feature is enabled for Oracle Order Management and Oracle Payments - it becomes a required field on the sales order.  And when charges are submitted from the service request - it receives an error that says "Credit Card Security Code is required for credit card payment" and the process stops/fails.

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