Real Estate Receipts Transaction Open Amount

If we have an invoice for 500 and the tenant is making monthly payment of 100 the Transaction Open Amount is reflecting the current balance.  We are expecting the balance to be retained as the payments are made.

We are expecting the Transaction open amount to be retained.  When we look at the 2/1 receipt the Transaction Open Amount now reflects zero.  Our A/R team feels it used to work that way.  Any feedback would be appreciated.

e.g.

 

Date	Original Open Amount	A/R Open Amt	Payment	Trans Open Amt
1/1/2018	500	500
2/1/2018	500	300	200	300
3/1/2018	500	50	250	50
4/1/2018	500	0	50	0