Customer Relationship Management - PSFT (MOSC)

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Old solutions are inserted in new cases

edited Oct 4, 2018 5:01AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

At the moment we have an issue where previous solutions are sometimes automatically saved in new cases.

I managed to retrace the steps to simulate this problem.

The customer consults the details of a previously logged case and clicks on the details of the solution.

This solution is closed and the customer returns to his landing page.

Afterwards the customer starts a new case. After saving this new case, the solution of the case which was previously consulted, is automatically inserted in the new case.

We're currently on peoplesoft crm 9.2. and peopletools version 8.55.22

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