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MOS SW case customer availability field

edited Oct 3, 2018 9:26PM in Using the My Oracle Support Portal (MOSC) 8 commentsAnswered

Hello,

I'm the liaison tech for CBORD and I handle the vast majority of the SW cases that get made by CBORD on behalf of our Micros customers.

We've run into a reoccurring issue that I've noticed over the last year or so.

The Micros tech that gets assigned to the case will work hours that the CBORD tech doesn't, making trouble shooting very difficult.

Can a field be added into the SW case creation process that lists when the custom (CBORD tech) would be available?

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