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Registering for a CSI but I do not show up as pending for approval?

edited Nov 1, 2018 5:05AM in Using the My Oracle Support Portal (MOSC) 6 commentsAnswered

My customer has a CSI and is the CUA that his team members are trying to gain access to in MOS but they do not show up after requesting access.  2 Oracle employees have requested  access and show up as pending, so what could be different?

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