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Oracle Service Cloud - Browser AddIn not loading

edited Oct 17, 2018 9:23AM in Using the My Oracle Support Portal (MOSC) 6 commentsAnswered ✓

Hello,

I want to develop CTI connector as a browser extension for OSvC Agent Browser Desktop. For that i am trying samples listed on the below link.

http://communities.rightnow.com/posts/00ca222e5d

I tried almost all samples, but it seems that none are loading.

I uploaded the .zip file from Add-In manager, set extension type to "Console", selected the init file, set profile access. But when open Agent Browser Desktop, nothing appears on the screen.

From Extension Log Viewer I found the log "Extension Summary : Console Extension Count : 0 Analytics Extension Count : 0"

I am not able to make out from this whether the extension is loading at all or not. If not then what i am missing.

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