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Unifier (MOSC)

Email Notifications not Being Sent to All Users in a Group

Oct 11, 2018 1:26PM edited Oct 24, 2018 4:12PM in Unifier (MOSC) 3 commentsAnswered

Here is the situation:

User A and User B are in Group 1.
User A creates RFI record.
Every step in the simple 3 step BP is preassigned to CC Group 1.
Only user A receives the notification emails.

Same thing happens if user B creates the record.

I have confirmed that SMTP setup is functioning properly and that email addresses are correct (again, it works just fine if the are the creator)

We recently upgraded from SQL to Oracle backend for version 17. We suspect this has not been working since the upgrade.

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