The system has not released sales order hold although we submit Credit Check Processor request.

Hi,

Please help us on the below issue

1 - customer number 1011 has a credit limit 100.00

2 - He has a receipt with amount 70.00

3 - We have a sales order for customer number 1011 with amount 1000.00 and it gets in hold when we booked it.

4 - We decreased the item to let sales order to be with amount 27.85

5 - We submit Credit Check Processor request to remove the hold automatically.

6 - We surprised that the sales order still on hold.

We want to know why ?

Thanks

George