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Procedure to follow

edited Nov 6, 2018 10:25AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered ✓

Having a hard time to find the right procedure to escalate SRs. When searching in KM, there are several docs to choose from and I'm being challenged by the "Applies to", "Scope", "Area Codes", etc. details. Additionally these procedures seem to vary if you are using nSP, ISP or MOS for Employees. I'm getting in a nested loop and the further I research the harder to find the appropriate answer.

I'm a Technical Account Manager (similar to a Service Delivery Mngr. or Customer Advocate) managing a few accounts and whatever product they have in there installed base. Thank you very much,

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