How to show data to a specific user in a specific machine (PC)/ Siebel session
Hello,
We have a question which mixes two concepts.
- The first is an inbound integration and the
- second is to know how to show automatically the information in a specific user screen.
The context is:
- In the Contact Center we will have several agents atending in loco (no telephony), and will use a service queue managemet application, external to Siebel, with which we will interact when asking for the next person to be attended.
- When the agent presses the next button in the virtual keyboard, the other side (the service queue managemet application) will invoke an Inbound service in Siebel to pass the contact data. (this part is done and working.)
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