Teleservice - EBS (MOSC)

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What is difference between Service Desk and Customer Support (of Teleservices Module)?

edited Nov 29, 2018 1:58AM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓

Hi,

I understand that Teleservices module is offering 4 applications for various users - SR & Contact Centre, Customer Support, Service Desk and Case Management.

Can anyone explain the difference between Service Desk and Customer Support applications?

How they are different from SR & Contact centre? How can I access these two modules?

Regards

Trivikram

@Naga Kumari K -Oracle

@LuciaC-Oracle

@Gabriella-Oracle

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