System Monitoring Plugins and Connectors (MOSC)

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Remedy 9 is now certified with Enterprise Manager 13.2 & 13.3

edited Jan 24, 2019 3:15PM in System Monitoring Plugins and Connectors (MOSC)

Hi Everyone,

Remedy 9.0.x and 9.1.x is now certified with Enterprise Manager 13.2 & 13.3 (using the Remedy Service Desk 7.6 Connector version 12.1.0.3.0). MOS certification matrix and EM 13.2 & 13.3 documentation will be updated shortly. For more information about the connector, please visit the Enterprise Manager Configuration Guide for BMC Remedy Service Desk 7.6 Ticketing Connector.

Enterprise Manager Configuration Guide for BMC Remedy Service Desk 7.6 Ticketing Connector

There is a known issue with the Ticketing Inbound Operation feature not working with Remedy 9. We are currently evaluating the issue and hope to address it in the next connector release.

Thank You,

Karilyn Loui

Enterprise Manager Product Manager

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