Teleservice - EBS (MOSC)

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Hi, we are experiencing duplicate SR's being auto-created when emails queries are being sent

edited Oct 27, 2019 5:07AM in Teleservice - EBS (MOSC) 1 commentAnswered

Customers send emails to the EMC mailboxes

Duplicate SR's are then created from these emails.  The email is only sent once to the email box

The duplicates are being created seconds apart

Any help please

Judy

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