Hyperion Financial Reporting Products (MOSC)

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Smart View 11.1.2.5.720 Time Out

edited Jun 24, 2019 9:45AM in Hyperion Financial Reporting Products (MOSC) 1 commentAnswered ✓

Some of our users receive the following time out message when refreshing a particular Smart View file, while others have no problem with the same file.

"The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout)."

Questions

1. Is this error triggered by a setting on the user's PC or on one of the Hyperion servers?

2. Where can I check the timeout settings mentioned in the the error message?

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