Teleservice - EBS (MOSC)

MOSC Banner

Can the contact center HTML UI popup the customer details when a customer calls just like in the Con

edited Jan 23, 2019 4:00AM in Teleservice - EBS (MOSC) 1 commentAnswered

We have the contact Center HTML UI in R12. The Oracle user guide mentions that not all features of the contact center form are in the HTML UI. My question is can the contact Center HTML UI be made to pop up when a customer calls just like the contact center form.

Also is there any HTML version of the Universal Work Queue?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center