Order Management - EBS (MOSC)

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Drop ship Replacement POs (RMA), creating standard warranty from BOM.

edited Jan 20, 2019 4:06AM in Order Management - EBS (MOSC) 3 commentsAnswered

Drop ship Replacement POs (RMA), creating standard warranty from BOM. Below is the process we are facing the issue.

1) We shipped the Hardware (Serial number: SN1234) which is part of BOM has 1 year standard warranty

2) We shipped the Hardware on 1-Jul-2018 and it created warranty start date as 01-Jul-2018 to 30-Jun-2018

3) Customer reported the issue on Serial Number SN1234 and through RMA they returned back

4) We shipped the replacement HW (Serial Number: SN9876) on 01-Jan-2019

5) SN9876 (Part Number: ItemABC) inherited the remaining warranty from SN1234 i.e., 01-Jan-2019 to 30-Jun-2019. Also it created brand new warranty from BOM

i.e 01-Jan-2019 to 31-Dec-2019

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