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Oracle Auto Service Request (ASR) Active No Event Creation Issue - How to Resolve (Doc ID 2239354.2)

in Oracle Auto Service Request (ASR) (MOSC)

Oracle Auto Service Request (ASR) Active No Event Creation Issue - How to Resolve (Doc ID 2239354.2)

Goal

This document is intended to provide assistance in troubleshooting Active ASR configurations which are not reporting any events to the Oracle ASR infrastructure.

It will also provide instructions for troubleshooting basic issues with systems in an Active status which had a fault but the fault didn't trigger an ASR.

What does Active No Event Creation means?

Active No Event Creation refers to ASR assets which are configured under the same ASR Manager and are in "Active" status

but they're not reporting any event for a long period of time or had a fault which didn't trigger an ASR.

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