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Oracle Auto Service Request (ASR) No Heartbeat Issue - How to Resolve (Doc ID 1346328.2)

in Oracle Auto Service Request (ASR) (MOSC)

Oracle Auto Service Request (ASR) No Heartbeat Issue - How to Resolve (Doc ID 1346328.2)

Goal

This document will provide instructions for troubleshooting basic issues with systems in the status of "Active - No Heartbeat".

Why does ASR move assets to Active No Heartbeat?

If heartbeat is missed (approx. 48 hours), the ASR infrastructure will send an e-mail warning that we haven’t received a heartbeat from the environment.

Additionally, the ASR Status changes to “Active – No Heartbeat” in My Oracle Support.

Once a heartbeat is received again, the ASR Status will change back to "Active."

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