CRM On Demand - Reports and Dashboards (MOSC)

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Service Request Team Record Type not available in the Analytics Subject Areas

edited Feb 5, 2019 4:10AM in CRM On Demand - Reports and Dashboards (MOSC) 1 commentAnswered ✓

Hello:

We have to create a report that shows the Service Request records and the users included in their Teams, but I can not find that entity in the Analytics Subject Areas. The business requirement to fulfill is the following: when a Service Request Record is created, the Customer Service adds some users to the Service Request Team, and they want to show a report in the user's homepage indicating how many Service Requests they have assigned pending to manage. (A Service Request can be assigned to more than one user).

Thanks!

Regards,

Sebastián.

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