We use ASR for our Exadata engineered systems on multiple sites what we would do is set up email not

We use ASR for our Exadata engineered systems on multiple sites what we would do is set up email notification using a group alias. I have been told that email aliases aren't supported however we the onsite engineers need to have visibility of any incoming parts. What we like is for SNMP trap to log a ticket in Jira for our techs to work on, is this possible.