Enterprise Service Automation (ESA) - PSFT (MOSC)

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Encumbrance on TA not released when the TA is send back and deleted or denied TA is deleted

edited Feb 6, 2019 4:00AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered

We are currently on Image 11 of PS 9.2 and we have some cases where when Travel Authorization (TA) is send back by the Approver after the TA is budget checked to Valid and then the TA is deleted. BUT the encumbrance is not released. Similarly for some cases when the TA is budget checked to Valid and then Denied by the Approver, the encumbrance is not released when the denied TA is deleted.

May you please share steps or resolve this issue or any patch that needs to be applied to correct this issue.

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