Payables and Cash Management - EBS (MOSC)

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APINV Workflow Approvals Remain in 'Initiated' Status after Sailpoint Password Change

in Payables and Cash Management - EBS (MOSC) Question

Greetings,

We are currently using Oracle AME to facilitate Payables Invoice Approvals. The current approval process requires two approvals for each invoice.

We have observed that after a secondary approver has updated their Oracle user name password via Sailpoint, then their approval functionality does not work, as the invoice workflow status remains in "Initiated" status as opposed to "Workflow Approved".

Has anyone encountered this issue and, if so, is there a suggested remedy? Our Database Administrator ran the Synchronize WF Local Tables program on the "backend" and that appears to be a "bandaid" remedy. However, we are on 12.2.4 and my understanding is that this program should no longer be used.

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