Financial - JDE1 (MOSC)

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P03B102 Reserved By error

edited Feb 12, 2019 4:00AM in Financial - JDE1 (MOSC) 1 commentAnswered

Hi,

We have a an outstanding invoice for $15,000.  The customer sent the payment in two lines ($500, $14,500).  We auto matched on the invoice but the A/R clerk would like to consolidate the two lines into one.  Her goal is to "delete" one of the lines to mark it un-applied so that she can add it back to the first line.

When she tries she is receiving a "reserved by" error message.  She says it's something she used to be able to do so I don't know if possibly some ESU changed anything.

Does this seem reasonable?  Should she be able to un-apply one of the lines?

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