Teleservice - EBS (MOSC)

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How to assign a SR type to responsibility

edited Feb 14, 2019 10:25PM in Teleservice - EBS (MOSC) 2 commentsAnswered

I have a requriment where a service request type is assigned to status group.

For a existing status group I have created new transition rule (rule from closed to open) now i want to have this restriction to a particular owner (i.e SR which are having status closed only one person can have access to open closed SR)

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