Lease and Finance Management - EBS (MOSC)

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Service Contracts - Negotiation Flow Questions

edited Feb 28, 2019 10:48AM in Lease and Finance Management - EBS (MOSC) 7 commentsAnswered ✓
  1. What is the Negotiation Workflow used?
  2. How to automate the Customer Negotiation process i.e. how to set up to automatically trigger negotiation workflow?
  3. How to automatically trigger an email to customer with contract details?
  4. Which contact details will the email use whether it is automatically or Manual?
  5. How to set up a Customer Acceptance Portal (Is it the same as iSupport)? Is there any responsibility for the internal employees to access this?
  6. How does the username/password for the customer acceptance portal will be generated automatically?
  7. How can a sales agent access the customer acceptance portal to review or accept the contract on behalf of the customer?
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