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newly created oracle support account cannot be verified by diagnostic tool: OAMTest.pl to connect au

edited Aug 20, 2021 11:52AM in Technology Stack - EBS (MOSC) 3 commentsAnswered

In order set up our oracle EBS auto update  procedure, we create a new oracle support account to download analyzer, however, when trying to verify the connection:

----------- Starting OAM Credentials Connection Test -----------

[$Id: TestOAMCreds.java 200.4 9:14 AM 5/29/2018 kjharris$]

----------- Checking MOS Creds from OAM Tables -----------

--- Caught: MetalinkCredException ---

Retry ..

----------- Checking MOS Connection [using Database MOS Credentials]  -----------

INFO: Trying to open connection to My Oracle Support [support.oracle.com]

INFO: HTTP Response Code: 401

INFO: Connection failed: http code: 401

----------- Checking MOS Connection [using Terminal Credentials]  -----------

INFO: Trying to open connection to My Oracle Support [support.oracle.com]

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