Teleservice - EBS (MOSC)

MOSC Banner

Dealing with large number of Resolution Code Mappings

edited Oct 3, 2019 11:32PM in Teleservice - EBS (MOSC) 5 commentsAnswered

We've come up against an issue with maintaining Resolution Code Mappings.

In the Resolution Code Mapping OAF/HTML page there is a limit of 450 rows that can be returned and there is no search functionality on that page (beyond viewing "Active, All, or Planned")

We've got complex pieces of equipment that give out problem codes for the field techs to read when something is wrong, but there are 1000s of problem codes. Each Problem Code has a different set of valid Resolution Codes so there has to be a mapping for each Problem Code. There is an API call which allows us to load up those 1000s of mappings, but then there is no way to search for or maintain those mappings from within the app.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center