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Receivables - EBS (MOSC)

Old Invoice, can't receive payment with error.

Apr 16, 2019 11:40AM edited May 7, 2019 5:00AM in Receivables - EBS (MOSC) 1 commentAnswered

Error:

APP-AR-294365. A valid claim ID does not exist for the specified receipt and amount.

AR person gets the above error when trying to apply payment to an invoice. The invoice is from 2017 and so has been stuck like this for a while.

A metalink search turns up:

Cannot Apply Cash Receipt To Invoice (Doc ID 1235583.1)

The above article doesn't seem to apply in this particular case.

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