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Teleservice - EBS (MOSC)

cs_incidents_all_b.current_serial_number is null

Apr 17, 2019 4:35PM edited Apr 22, 2019 5:47AM in Teleservice - EBS (MOSC) 1 commentAnswered

hi,

I have found that for lots of records we have this field and for others it is not null.

even if I create SR using the form this field is not getting populated.

Is this a standard functionality?

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